Support Services

We're open.
How may we help you?

 The following applies to all products featured on this website with this label:
Exoscale Services Availability Targets (applies to Virtual Machines leased directly from Exoscale)
Exoscale shall use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, with an overall 99.95% annual availability for the virtual machine (i.e. 365 days minus 4 hours 20 min), except for: planned downtime and maintenance events; force majeure events; unavailability of the Exoscale website; failures or malfunctions in any client software, equipment or technology; and/or if client is in breach of these Terms and Conditions, including but not limited to its payment obligations and the use of Services. If the Services Availability is less than 99.95%, Exoscale will issue a credit to Client according to the following. From 99.95% to 98.3%: fifty percent (50%) of the monthly Service Fees for the affected Services; below 98.3%: one hundred percent (100%) of the monthly Service Fees for the affected Services; the credit will be calculated based on the monthly service charge for the affected Services.